Bima Bharosa System
To enable effective monitoring of Policyholder protection Regulations and Grievance Guidelines and Turn around times thereby mandated, as well as to create a central repository of industry-wide insurance grievances’ data, IRDAI has implemented the Bima Bharosa (an Integrated Grievance Management System earlier known as IGMS). Bima Bharosa Portal provides a gateway to register complaints with insurance companies and track their status. It uses Web interface to ensure that it is accessible at all places and is on real time. It has also a mechanism to capture complaints received in physical as well as email form or voice calls received by IRDAI Grievance Call centre (IGCC).
IRDAI Grievance Call Centre (IGCC) can be accessed through a toll free number 1800 4254 732 / 155255 for voice calls and firstname.lastname@example.org through e-mail. The IGCC also provides details of the redressal systems of insurance companies whenever policyholders require them. Further, the IGCC also educates policyholders about the Insurance Ombudsman who provides a channel for fair disposal of complaints falling within the jurisdiction laid down.
Registration of Complaints in Bima Bharosa System by Policyholders:
Can directly register complaint in the Bima Bharosa Portal - https://bimabharosa.irdai.gov.in/
Can send the complaint through Email to email@example.com.
Can call Toll Free No. 155255 or 1800 4254 732.
Apart from the above options, if it is felt necessary by the complainant to send the communication in physical form, the same may be sent to IRDAI addressed to:
Insurance Regulatory and Development Authority of India(IRDAI)
Policyholder's Protection & Grievance Redressal Department – Grievance Redressal Cell.
Sy.No.115/1, Financial District, Nanakramguda,
Gachibowli, Hyderabad – 500 032.
Only complaints from the insured or the claimants shall be entertained. The Cell shall not entertain complaints written on behalf of policyholders by advocates or agents or by any third parties.
Complainants are requested to submit complete details of the complaint as required in the complaint registration form. *Click here to download the Complaint Registration Form. Without the required information called for in the Complaint Registration Form, IRDAI will not be in a position to register the complaint.
Once the complaint is registered in to Bima Bharosa Portal , then details of complaint are passed on to respective insurance companies. Policy holder receives the confirmation email after registering the complaint along with IRDAI token no which helps in tracking of the complaint through Bima Bharosa Portal.